Question 1

What is the suggested attire on the ship?

Accepted Answer

We recommend you wear the same style of clothing as you would to eat out at a nice restaurant or club. Do know that it can be cool in the Casino, so, if you are likely to get chilly in air conditioning, you may want to bring a long-sleeve shirt or sweater. Please, no cut-off shorts or beachwear, tank tops, or bikini tops, flip flops, and no high heels.

Question 2

Do I need an ID to board the ship?

Accepted Answer

Guests must be 21 years of age or older and present a valid government issued ID to board.

Question 3

What is the age limit to cruise?

Accepted Answer

Guests must be 21 years of age or older and present a VALID government issued ID to board.

Guests must be 21 years old to consume alcohol.

Question 4

Are there minimum/maximum bets?

Accepted Answer

Minimums and maximums vary by table and game. Check with the dealers once the casino opens to determine their table's betting rules.

Question 5

How does dining work?

Accepted Answer

Dining takes place on the 3rd level Bistro Deck. First come, first served, please be sure to place your name with the host to be called upon when seating is available.

Question 6

What is the tipping policy?

Accepted Answer

It is customary to tip for services rendered by all staff, including bartenders, wait staff, and casino staff.

Question 7

Is your ship accessible for people with physical disabilities?

Accepted Answer

Yes. Although there is not an elevator available to access all decks, disabled passengers may access many amenities from the first deck.

Question 8

Do you give weather-related refunds or rain checks?

Accepted Answer

Emerald Princess Casino is not responsible for delays, deviations, cancellations, damage to property or injury arising from adverse weather conditions. When necessary, passengers will be scheduled on the next available cruise.

Question 9

What forms of payment do you accept?

Accepted Answer

At the Ticket Booth:
We accept all major credit cards and cash payments for tickets.

Aboard the Emerald Princess Casino:
We accept all major credit cards, cash, and checks (with proper ID). There's also an ATM aboard for your convenience.

Question 10

What is the smoking policy aboard the ship?

Accepted Answer

The Emerald Princess adheres to a strict no smoking policy within the third level dining room. Both casino floors are designated smoking areas, and are equipped with a multitude of air filtration systems to efficiently filter air.

Question 11

Are service dogs welcome aboard the ship?

Accepted Answer

Services dogs are welcome to cruise with you aboard the Emerald Princess, however Emotional Support Animals (ESA) can not be brought aboard.

FAQ